EC Payroll Lead Consultant
Veritas Prime
full-time
Posted on:
Location Type: Office
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Lead day-to-day functional support for multiple ECP customers in a managed services environment.
- Analyze, configure, and test payroll changes (wage types, schemas, PCRs, tax configuration, off-cycle processing, retro rules).
- Own escalated tickets requiring senior-level expertise and ensure timely resolution within SLA.
- Review recurring defects and recommend preventive configuration or process changes.
- Serve as a senior escalation point for AMS consultants during triage rotations.
- Guide ticket assignment, complexity evaluation, and root-cause analysis.
- Identify any configuration issues which would be best serviced via a project.
- Maintain high-quality documentation and ensure all solutions follow internal standards.
- Train and mentor junior support analysts.
- Help refine AMS processes, triage playbooks, and knowledge-base content.
- Support continuous improvement initiatives within the payroll BPO.
Requirements
- 10+ years of SAP HCM Payroll or Employee Central Payroll experience.
- Strong understanding of USA payroll, schemas, PCRs, tax models, off-cycles, garnishments, and retro calculations.
- Experience supporting ECP in a multi-customer or BPO environment strongly preferred.
- Comfortable working across multiple systems, environments, and customers.
- Hands-on experience with transport management and payroll testing cycles.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Able to simplify complex payroll issues for internal teams.
- Highly organized; able to prioritize multiple requests simultaneously.
- Customer-service mindset with a focus on stability and accuracy in payroll.
- Experience with SAP BSI Tax Factory, off-cycle processes, and Payroll Control Center (PCC).
- Prior leadership experience in AMS or support teams.
- Experience working with ticketing systems (ServiceNow, Jira, etc.).
- Functional understanding of Employee Central integrations.
- Bachelor’s degree or equivalent professional experience.
Benefits
- All offers of employment are dependent upon a successful background check.
- Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics.
- Everyone should have a seat at the table.
- Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP HCM PayrollEmployee Central Payrollpayroll changesschemasPCRstax configurationoff-cycle processingretro calculationstransport managementpayroll testing cycles
Soft skills
written communicationverbal communicationanalytical skillsproblem-solvingorganizational skillsprioritizationcustomer servicementoringleadershipcomplex issue simplification
Certifications
Bachelor’s degree