Verisys

Contact Center Representative

Verisys

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, Florida, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, Wisconsin • 🇺🇸 United States

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Salary

💰 $17 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide top notch customer service in a fast-paced environment
  • Educate and assist customers and health care providers with Verisys services and data
  • Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
  • Be able to make sound decisions while keeping the customer and company in mind
  • Ability to work independently while doing what’s best for our customers
  • Involved in all aspects of customer service, including solving problems, answering questions
  • Ability to work with customers to ensure fantastic service
  • Pragmatically and effectively communicate to both internal and external customers
  • Respond promptly and efficiently to incoming requests

Requirements

  • Ability to create and deliver the best customer experience possible
  • Excellent verbal and written communication skills
  • The ability to work in a fast-paced environment while being organized and using your time efficiently
  • Empathy to customer concerns and ability to display sincere desire to find a resolution
  • Ability to meet strict attendance guidelines
  • Excellent written and verbal communication skills
  • Ability to adjust between technical and functional to meet audience comprehension
  • Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
  • Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
  • Uncompromised approach to meet/exceed requirements
  • High School Diploma or GED required
Benefits
  • Amazing medical, dental, and vision plans
  • Generous Paid Time Off
  • 11 Company Paid Holidays per year
  • Short-Term and Long-term Disability & company paid Life Insurance
  • 401(k) Plan with generous Company Match (100% vesting from day 1)
  • Tuition Reimbursement Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecommunicationproblem-solvingcritical thinkingempathyorganizationmultitaskingindependencedecision-makingtime management
Certifications
High School DiplomaGED