Senior Account Manager / Customer Success Manager

Verisk

Senior account manager growing strategic client relationships for Verisk’s insurance analytics products. Using data to drive customer success, retention, product adoption, and account growth.

Posted 8/24/2026full-timeNorwich • 🇬🇧 United KingdomMid-LevelSenior💰 £53,400 - £70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and strategic account development skills, leveraging data analysis to drive decision-making and enhance product alignment with client needs. Proven ability to collaborate across teams to optimize performance and deliver tailored solutions in the motor insurance industry.

Highest-signal resume keywords

Client Relationship ManagementData Analysis for Decision-MakingAccount Management ExperienceMotor Insurance Industry KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicatorOutstanding Relationship ManagementRapport-Building Skills

Tools & Technologies

Technology Solutions

Industry Keywords

Motor ClaimsClient SatisfactionRevenue GrowthProduct StrategyService DeliveryContinuous ImprovementCross-Sell OpportunitiesMarket AnalysisAccount PerformanceProduct Rollouts

About the role

Key responsibilities & impact

Foster and enhance key/strategic client relationships to meet customer satisfaction, growth, revenue, and retention targets
Work across multiple products and territories as needed
Understand client needs and work with IT delivery, operations, and product teams to tailor delivery
Provide detailed feedback to internal teams to support continuous improvement
Provide structured analysis of holistic market needs to help improve or develop products
Ensure client needs align with product strategy and Verisk values and behaviours
Use experience in motor claims, IT development, process design, or leadership to ensure quality client solutions
Identify up-sell and cross-sell opportunities
Use data to provide meaningful insights and recommend actions to customers and internal teams
Develop strategies for customer accounts aligned with client needs and Verisk’s financial and strategic goals
Ensure contracts are in place, up to date, and obligations are met
Develop strong client relationships and provide clear, frequent communications
Collaborate with Service Delivery, Product, and other internal stakeholders to optimize account performance
Create action plans to correct underperformance or implement improvements
Identify process, performance, and product enhancement opportunities
Explore white-space opportunities to retain and develop business
Encourage increased usage of Verisk Claims products using data, analysis, and insight
Act as the voice of the customer with Product Teams
Establish clients’ future product plans and align products with their strategies
Deliver product rollouts in line with agreed plans
Identify upsell opportunities through product and account performance analysis

Requirements

What you’ll need

Highly numerate
Excellent communicator, able to communicate at all levels throughout the organisation and at a senior level with client organisations
Minimum of 5 years’ experience/proven track record of success in a similar account management or client relationship development role
Outstanding relationship management and rapport-building skills
Ability to use data to influence decision-making
Previous experience working with technology solutions to solve business problems is highly desirable
Previous experience working in the motor insurance industry is desirable

Benefits

Comp & perks

Short-term incentive opportunities
Medical coverage
Life insurance
Pension plans
Paid time off in line with local labor laws
Wellness initiatives
Fitness programs
Team-building activities
Career development opportunities
Inclusive, people-first workplace culture