Junior Customer Representative

Verisk

Junior Customer Representative joining a dynamic Customer Service Team at Verisk Analytics. Making a real impact on the customer experience from day one in Krakow, Poland.

Posted 8/3/2026full-timeKrakow • 🇵🇱 PolandJunior💰 PLN 64,400 - PLN 80,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inquiries and providing technical guidance in a fast-paced environment. Proficient in utilizing internal systems for order processing and maintaining accurate records while meeting service level agreements.

Highest-signal resume keywords

Customer-Facing ExperienceExcellent Communication SkillsRelationship BuildingMicrosoft Office ProficiencySolution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailListening SkillsDecision-Making Confidence

Tools & Technologies

Internal Systems

Certifications & Qualifications

University Degree

Industry Keywords

HelpdeskCall CenterService Level AgreementsCustomer Needs IdentificationLead Qualification

About the role

Key responsibilities & impact

Be the first point of contact for our business clients, handling a variety of inquiries with professionalism and care
Investigate and resolve questions related to products, pricing, billing, and delivery
Use internal systems to process orders, track requests, troubleshoot issues, and maintain accurate records
Provide technical guidance on our products and software in a helpdesk/call center environment
Manage high-volume inboxes while meeting service level agreements (SLAs)
Identify customer needs and recommend relevant products or services
Qualify inbound leads and support sales opportunities
Contribute to special projects and continuous improvement initiatives

Requirements

What you’ll need

A university degree
First professional experience in a customer-facing role
Strong ability to build relationships with business clients
Excellent communication skills in English (written and spoken)
A solution-oriented mindset and confidence in decision-making
Great listening skills and attention to detail
Solid knowledge of Microsoft Office tools

Benefits

Comp & perks

private medical care
life insurance
Employee Capital Plans (PPK)
paid vacation and sick leave in line with the Polish Labour Code
flexible working arrangements through a hybrid work model
access to professional development programs
a work environment focused on well-being and career growth
access to sports and wellness programs
well-being initiatives
team-building events