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Verisk

Change Management Administrator

Verisk

Administrative Assistant providing support to IT Change Approval Manager at Verisk Analytics. Handling documentation, communication, and governance in IT change processes.

Posted 7/28/2026full-timeHyderabad • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing administrative support in IT Change Management. Proficient in managing workflows, documentation, and reporting within IT Service Management environments.

Highest-signal resume keywords
Administrative ExperienceOrganizational SkillsMicrosoft 365 ProficiencyITIL Framework AwarenessServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Change ManagementDocumentation ManagementGovernance SupportReportingIT Terminology Understanding
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationProblem SolvingFollow Up Skills
Tools & Technologies
ServiceNowJiraFreshserviceRemedyMicrosoft TeamsMicrosoft SharePoint
Certifications & Qualifications
A Level / EquivalentITIL Foundation Certification
Industry Keywords
IT Service ManagementChange ApprovalGovernanceComplianceProcess Management

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Provide day to day administrative support to the IT Change Approval Manager.
  • Maintain calendars, organize workflows, and assist with planning recurring governance activities.
  • Assist with reviewing incoming change requests for completeness and accuracy.
  • Help maintain the Change Management schedule, logs, dashboards, and reporting documents.
  • Ensure all change documentation is up to date and properly stored in the designated system (ServiceNow).
  • Support the communication of change freeze periods, scheduled downtime, approvals, and updates to stakeholders.
  • Follow up with technical teams to chase missing information or required approvals.
  • Act as a key point of contact between the Change Manager and Support or project teams.
  • Prepare and distribute meeting notes, summaries, and action items promptly.
  • Compile weekly and monthly change activity reports for internal governance.

Requirements

What you’ll need
  • Proven administrative or coordinator experience (1–3 years).
  • Strong organizational skills with exceptional attention to detail.
  • Excellent written and verbal communication.
  • Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams, SharePoint).
  • Ability to manage multiple tasks and deadlines in a fast-moving environment.
  • Strong problem solving and follow up skills.
  • Exposure to or awareness of ITIL frameworks or IT Service Management environments.
  • Experience using ITSM tools such as ServiceNow, Jira, Freshservice, or Remedy.
  • Understanding of basic IT terminology and concepts.
  • Experience supporting governance, compliance, or process-based roles.
  • A Level / equivalent desired.
  • Additional certification in administration or ITIL Foundation (desirable but not mandatory).

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities