System Configuration, Support Analyst

Verisk

System Configuration & Support Analyst joining Verisk’s Client Services team to ensure customer value from SaaS solutions. Collaborating with various stakeholders to support implementation and resolve technical challenges.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £37,840 - £47,300 per yearWebsite

About the role

Key responsibilities & impact

Configure Verisk solutions to meet customer-specific requirements
Support implementation projects including requirements, configuration, and testing
Provide day-to-day customer support and troubleshoot issues
Investigate root causes and identify long-term solutions
Collaborate with Product and Engineering teams for complex issues
Build strong customer relationships and support engagement activities
Support system testing and ensure solutions meet requirements
Create and maintain documentation and knowledge resources
Identify opportunities for continuous improvement

Requirements

What you’ll need

Experience in SaaS support, configuration, or application support roles
Strong problem-solving and analytical skills
Customer-facing experience with excellent communication skills
Ability to self-manage and prioritise issues/projects
Experience with workflow or rule-based systems
Desirable: Property insurance or claims experience
Desirable: Exposure to APIs, integrations, or data analysis tools

Benefits

Comp & perks

medical coverage
life insurance
pension plans
paid time off
wellness initiatives
fitness programs
team-building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ConfigurationApplication SupportSystem TestingData AnalysisTroubleshootingRequirements GatheringDocumentationContinuous Improvement

Soft Skills

Analytical SkillsCommunication SkillsSelf-ManagementPrioritization