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About the role
Key responsibilities & impact- To understand the different types of documents received and the actions required for each**
- Data extract all relevant claim information from the document onto the system where required with heightened attention of accuracy**
- Raising payments on files, ensuring attention to detail.**
- Create all new claims on the system(s) where applicable, highlighting duplicate claims where necessary**
- Complete post triage and redirect correspondence if needed**
- Raise payments and update the system to ensure the file is in the correct stage and clear notes are visible of actions taken**
- Identify post that needs urgent action and escalate as appropriate**
- Manage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are met**
- Maintain a high standard of quality on work produced to meet both internal and external audit requirements**
- To deliver professional standards of customer service to internal and external customers**
Requirements
What you’ll need- Accuracy / Attention to detail**
- Computer Literate**
- Customer Service**
- Collaborative**
- Communication including telephony**
- Determination**
- Enthusiasm**
- Motivated**
- Organized**
- Patience**
- Proactive**
- Teamwork**
- Telephony**
- Willingness to Learn
Benefits
Comp & perks- Short Term Incentive
- Work Arrangement: Hybrid
- Budgeted Salary Currency: INR
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data ExtractionClaims ManagementPayment ProcessingSystem UpdatesDocument Review
Soft Skills
Attention To DetailCollaborationCommunicationProactiveTeamwork
