Customer Support Tech II

Verisk

Customer Care Agent providing technical and functional support for customers in a fast-paced environment. Responsible for resolving customer inquiries and enhancing their experience via phone and Zendesk.

Posted 6/11/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $35,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
Assist with the creation and distribution of customer training tools and resources
Collaborate with teammates and contribute to a supportive, service‑driven team culture

Requirements

What you’ll need

Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
Comfort using computers, mobile devices, and mobile applications in a support environment
College‑level coursework and/or equivalent professional experience
Experience in a call center or phone‑based customer service role
A customer‑first mindset with a genuine desire to help and problem‑solve

Benefits

Comp & perks

Health Insurance
a Retirement Plan
Disability benefits
Paid Time Off program
competitive total rewards package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationlistening skillsempathyproblem-solvingconflict resolutioncustomer serviceteam collaborationsupportive culturecustomer-first mindset