Business Support Manager

Verisk

Business Support Manager leading support functions to deliver high-quality services for global clients at Verisk. Influencing client satisfaction and team performance in a post-implementation environment.

Posted 5/28/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £55,000 - £70,000 per yearWebsite

Tech Stack

Tools & technologies

MS SQL ServerSQL

About the role

Key responsibilities & impact

Lead the support function responsible for delivering a reliable, high-quality service to global clients
Play a central role in the post-implementation experience, ensuring support services are responsive and well-managed
Work closely with clients, internal teams, and leadership to strengthen service delivery and improve processes
Develop a team that consistently performs at a high level
Make decisions that influence client satisfaction and long-term success

Requirements

What you’ll need

Strong experience in a customer-facing software support environment, including leadership responsibility
Proven ability to manage and develop teams in a fast-paced, high-pressure environment
Experience working with demanding or high-profile clients
Excellent communication skills, including presenting to a range of audiences
Strong problem-solving skills with a practical and considered approach
Comfortable working with complex software products and technical environments
Strong SQL skills and familiarity with Microsoft SQL Server tools
Ability to prioritize and resolve issues within defined service levels
A leadership approach that motivates, supports, and develops individuals
Understanding of ITIL principles and service management practices

Benefits

Comp & perks

Medical coverage
Life insurance
Pension plans
Paid time off
Wellness initiatives
Fitness programs
Team-building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLMicrosoft SQL Server

Soft Skills

leadershipcommunicationproblem-solvingteam developmentclient satisfactionprocess improvementdecision-makingprioritization