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About the role
Key responsibilities & impact- Lead and own all aspects of client account stewardship, serving as the primary point of contact for assigned clients.
- The successful candidate serves as a trusted advisor to clients while collaborating closely with internal stakeholders.
- Deliver consultative product guidance across all phases of the client lifecycle, including discovery, implementation, optimization, renewal, and expansion.
- Assess current‑state client operations and provide data‑driven recommendations for future‑state best practices.
- Support solution trials, proofs of concept, pilots, and value assessments using product‑generated insights.
- Drive engagement strategy, messaging, and approach in partnership with sales and internal stakeholders.
- Develop deep expertise in Verisk ISO anti‑fraud solutions and effectively position product value.
- Deliver impactful product demonstrations, training sessions, and executive‑level presentations (virtual and onsite).
- Advise clients on investigative techniques and leading practices to improve operational efficiency and return on investment.
Requirements
What you’ll need- Leadership or equivalent experience within insurance claims, fraud investigation, or a related field.
- Demonstrated expertise identifying suspicious claims activity and insurance fraud indicators.
- Strong ability to diagnose client business challenges and translate needs into analytic and operational solutions.
- Understanding of insurance industry trends and the ability to align analytics to business outcomes.
- Proven ability to influence and collaborate across clients, internal teams, and industry partners.
- Excellent written, presentation, and public‑speaking skills, with comfort engaging audiences from frontline teams to executives.
- Strong commitment to delivering high‑quality client service.
- Proficiency in Microsoft Office (Excel, PowerPoint required).
- Bachelor’s degree or equivalent experience.
- 6+ years’ experience in insurance claims, fraud investigation, or analytics, with a strong emphasis on applying data and analytics operationally.
Benefits
Comp & perks- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisoperational solutionsinvestigative techniquesinsurance fraud indicatorsclient lifecycle managementproduct demonstrationsconsultative product guidanceanalyticsclient account stewardshipbusiness challenges diagnosis
Soft Skills
leadershipcollaborationinfluenceclient servicepresentation skillspublic speakingcommunicationproblem-solvingengagement strategytrust advisor