Customer Support Tech II
Verisk
full-time
Posted on:
Location Type: Remote
Location: Utah • United States
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Salary
💰 $35,000 - $50,000 per year
About the role
- Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
- Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
- Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
- Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
- Assist with the creation and distribution of customer training tools and resources
- Collaborate with teammates and contribute to a supportive, service‑driven team culture
Requirements
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally
- Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
- Comfort using computers, mobile devices, and mobile applications in a support environment
- College‑level coursework and/or equivalent professional experience
- Minimum of 2 years of experience in a call center or phone‑based customer service role
- A customer‑first mindset with a genuine desire to help and problem‑solve
Benefits
- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationlistening skillsempathyproblem-solvingconflict resolutioncustomer serviceteam collaborationsupportive culturecustomer-first mindset