Monitor, troubleshoot, deliver and support development, staging, and production environments on AWS for both internal development and customer projects.
Troubleshoot and resolve assigned support tickets submitted by internal development teams and customers.
Assist in security, infrastructure, and general IT rollouts and implementation efforts.
Document procedures, configurations, and best practices.
Participate in an on-call rotation to provide off-hours support for internal development and to customers.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related field required.
Basic understanding of Windows Administration, Linux Administration, and IIS Management.
Knowledge of Amazon Web Services (AWS) and general cloud computing concepts – EC2, S3, RDS, VPC, Lambda, etc.
Familiarity with at least one programming or scripting language (e.g., Python, Bash, PowerShell).
Demonstrated mastery of Development tools and methodologies, such as Firewall concepts, network connectivity, XML config files, Rest API calls, HTTP Headers and Response Codes.
Understanding of source control systems (Git basics).
Willingness to learn CI/CD tools, containerization (Docker), and infrastructure automation.
Willingness to participate in an on-call rotation, and provide occasional support outside of regular business hours
Must have passion for technology and a focus on automation.
Must have excellent communication, presentation, and documentation skills.
AWS Certification(s) are preferred.

Benefits

Health Insurance
Retirement Plan
Disability benefits
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWSWindows AdministrationLinux AdministrationIIS ManagementEC2S3RDSVPCLambdaPython

Soft Skills

communicationpresentationdocumentationtroubleshootingsupportteam collaborationwillingness to learnpassion for technologyfocus on automationon-call support

Certifications

AWS Certification