Verinext

NOC Technician

Verinext

full-time

Posted on:

Location Type: Hybrid

Location: Duluth • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ITSMLinuxServiceNow

About the role

  • - Monitor and triage incoming tickets, alerts, and calls.
  • - Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support.
  • - Escalate unresolved or critical issues to on-call engineers following documented procedures.
  • - Perform routine health checks and monitoring for customer environments.
  • - Document all work performed, including resolutions and escalations, in the ticketing system.
  • - Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution.
  • - Contribute to knowledge base articles and process improvements.

Requirements

  • - 2-4 years of IT support, NOC, or Service Desk experience.
  • - Strong troubleshooting and problem-solving skills with the ability to prioritize effectively.
  • - Excellent written and verbal communication skills in English.
  • - Customer-service mindset with attention to detail and urgency.
  • - Hands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required).
  • - Basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization).
  • - Prior NOC, service desk, or IT operations experience preferred.
  • - Familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow, or equivalent).
Benefits
  • - Health Care Plan (Medical, Dental & Vision)
  • - Retirement Plan (401k, IRA)
  • - Paid Time Off (Vacation, Sick & Public Holidays)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingproblem-solvingbackup and recoveryCommvaultCohesityZertosystems administrationWindows serversLinux serversActive Directory
Soft skills
customer-service mindsetattention to detailurgencywritten communicationverbal communicationprioritization