Science Implementation Manager
Leidos
Implementation Manager
Verifiable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own and lead new client implementations from sales hand-off through launch. Act as the primary project lead during implementation while partnering closely with the assigned Customer Success Manager to ensure a seamless handoff at go-live.
- Consult and translate requirements. Partner directly with client stakeholders to understand their objectives and map them to Verifiable’s Salesforce-integrated platform.
- Project-manage the implementation. Build and maintain project plans, set clear milestones, drive internal/external coordination, and proactively manage risk and issues.
- Oversee testing, validation, and UAT phases. Ensure delivered solutions align with client specifications.
- Drive change management and stakeholder alignment. Guide client teams through adoption and smooth organizational change.
- Communicate clearly and often. Run regular status calls, provide updates, and maintain strong executive and working-level relationships.
- Coordinate configuration and data work. Collaborate closely with Implementation Engineers and Product to configure Verifiable and guide any custom work.
- Plan onboarding and training. Organize customer enablement sessions and deliver virtual training to ensure smooth adoption.
- Be the product expert. Act as the primary point of contact for customer questions during implementation and help drive best-practice usage of Verifiable.
Requirements
- 3+ years of Implementation, Customer Onboarding, or Project Management experience in a technical SaaS environment (Salesforce-integrated product strongly preferred).
- Demonstrated ability to manage multiple concurrent implementations with varying complexity and stakeholders.
- Comfortable specifying technical needs to internal technical teams and translating complex topics for non-technical stakeholders.
- Solid grasp of project management fundamentals: scoping, scheduling, risk management, and clear communication.
- A self-starter who thrives in a fast-paced, evolving environment and can figure things out without a playbook
- Highly collaborative, organized, detail-oriented, and solutions-focused; able to problem-solve in real-time.
- Excellent written and verbal communication skills; confident running meetings and presenting to executives.
- Demonstrated ability to work through ambiguity, escalate effectively, and resolve issues under pressure.
- Interested in mentoring teammates and potentially stepping into leadership opportunities as the team scales (not required, but a plus)
Benefits
- Health/Vision/Dental plans
- Unlimited PTO
- New Apple equipment
- Startup equity as part of your comp package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ImplementationCustomer OnboardingProject ManagementSalesforceRisk ManagementScopingSchedulingUATConfigurationData Management
Soft skills
CollaborationOrganizationDetail-orientedSolutions-focusedProblem-solvingCommunicationLeadershipMentoringAdaptabilityStakeholder Management
