Senior Technical Account Manager

Veriff

Senior Technical Account Manager supporting enterprise customers at Veriff, driving collaboration and project success for identity verification solutions.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $135,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications
Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions
Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership.
Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.

Requirements

What you’ll need

6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
Fluency in English
Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

Benefits

Comp & perks

Stock options that ensure you share in our success
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
Medical insurance to ensure you're feeling great physically and mentally
1 day off per year for volunteering activities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementtechnical supportsolutions engineeringsoftware engineeringSaaSdocumentationintegrationstestingcustomer onboardingperformance optimization

Soft Skills

communication skillsproblem-solvingcross-functional collaborationinitiativeleadershipaccountabilitytime managementstakeholder managementadaptabilitycustomer journey support