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Tech Stack
Tools & technologiesGrafanaLinuxPostgresPythonReactSQLTypeScript
About the role
Key responsibilities & impact- Taking ownership of reported issues and ensuring their resolution from start to finish
- Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
- Replicating reported issues and writing detailed bug reports
- Escalating unresolved issues to appropriate development teams and documenting standardized solutions for the knowledge base
- Handling crises in the event of feature failures or application downtime
- Participating in an on-call rotation and leading production incidents
- Developing and reporting on key metrics; for example generating custom reports and writing complex SQL queries
- Driving cross-team initiatives that have area-wide impact beyond your immediate team
- Taking responsibility for technical designs of new services and tools
- Identifying gaps in issues and processes, bringing data-driven solutions to the table
- Optimising and automating repetitive tasks
- Gathering feature requests and making them visible to correct stakeholders for planning
- Actively participating in the hiring pipeline and referring candidates
Requirements
What you’ll need- 3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or similar technical role
- Strong understanding of software programming and system architecture
- Solid knowledge of APIs (REST, webhooks)
- Solid ability to troubleshoot web applications and identify root causes
- Deep knowledge and experience with observability tools (e.g., Grafana)
- Proficiency in writing complex SQL queries and basic scripts
- Comfortable working with Mac, Linux, and Windows environments
- Experience with incident management processes
- Demonstrated ability to mentor and support team members
- A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills
- Data-driven approach to problem-solving and decision-making
- Knowledge of TypeScript, Python, Postgres, or ReactJS
- Ability to work independently without supervision, prioritize effectively, and deliver consistently
- Fluency in both written and spoken English
- A background in creating highly technical but clear technical documentation and presentations
Benefits
Comp & perks- Full-remote job within our eligible locations in the USA (West Coast based)
- Extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success
- 401(k) matching
- Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLAPIsTypeScriptPythonPostgresReactJStroubleshootingsystem architectureobservability toolstechnical documentation
Soft Skills
interpersonal skillsmentoringteamworksolutions-oriented mindsetproblem-solvingdecision-makingindependenceprioritizationcommunicationcrisis management