Senior Technical Account Manager
Veriff
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
Senior
Tech Stack
Go
About the role
- Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
- Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
- Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
- Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications
- Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
- Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions
- Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership.
- Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.
Requirements
- 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
- Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
- Fluency in English
- Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
- Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
- Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
- Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.