Content Creator
Thinkingbox
Content Creator
Veriday
contract
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop, organize, and maintain comprehensive documentation, including FAQs, process guides, glossaries, and technical how-tos
- Manage and update the organization’s knowledge base across multiple platforms such as Confluence, GitHub, and SharePointConnect
- Collaborate with technical teams, product managers, and business stakeholders to collect and validate information
- Establish consistent documentation standards, ensuring clarity, accuracy, and accessibility
- Work closely with AI and data teams to ensure documentation and data are properly structured for ingestion into AI Assist systems
- Maintain version control and document history across repositories
- Monitor and analyze usage of content to identify gaps and areas for improvement
Requirements
- Bachelor’s degree in Communications, Technical Writing, Information Management, or a related field
- 3–5 years of experience in content creation, technical documentation, or knowledge management
- Proficiency with Confluence, GitHub, and SharePoint (or similar platforms)
- Strong organizational and writing skills with attention to detail and clarity
- Understanding of AI data structuring or documentation tagging for machine learning tools (preferred)
- Ability to work independently and manage multiple deliverables in a hybrid work environment
Benefits
- Competitive salary
- Casual workspace
- Great people to collaborate with
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationcontent creationknowledge managementdocumentation standardsversion controldata structuringdocumentation tagging
Soft skills
organizational skillswriting skillsattention to detailclarityindependencetime management
Certifications
Bachelor’s degree in CommunicationsBachelor’s degree in Technical WritingBachelor’s degree in Information Management