Manager, Market Access

Vericel® Corporation

Senior Manager, Market Access at Vericel focusing on patient support program MyCartilageCare®. Driving operational excellence and cross-functional collaboration for improved patient experiences.

Posted 7/16/2026full-timeBurlington • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $135,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient services and reimbursement programs, with a strong focus on operational efficiency, performance analysis, and vendor management. Proficient in developing KPIs, dashboards, and actionable business insights to drive program improvements and enhance stakeholder engagement.

Highest-signal resume keywords

Patient Services ManagementReimbursement ExpertiseProgram and Project ManagementAdvanced Analytical SkillsVendor Accountability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI DevelopmentOperational ReportingProcess ImprovementData AnalysisPerformance Metrics

Soft Skills

Excellent CommunicationStakeholder ManagementInfluencing SkillsPresentation Skills

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointSalesforce CRMBusiness Reporting Tools

Industry Keywords

Healthcare OperationsSpecialty PharmacyMarket AccessPatient Support ProgramsBuy-and-Bill Methodologies

About the role

Key responsibilities & impact

Serve as the business owner for the MyCartilageCare® program, ensuring alignment with Vericel's patient access, reimbursement, and commercial objectives.
Continuously evaluate program performance and identify opportunities to improve the patient, provider, and customer experience.
Develop and implement process improvements that simplify workflows, improve operational efficiency, and support commercial growth.
Identify opportunities to leverage technology, automation, and standardization to enhance program performance.
Lead implementation of approved program enhancements and operational initiatives.
Develop business cases and recommendations supporting future program improvements.
Establish, monitor, and continuously refine program Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational scorecards.
Conduct regular business reviews to evaluate vendor performance, responsiveness, quality, productivity, customer satisfaction, and overall program effectiveness.
Hold the vendor accountable for contractual commitments, operational expectations, and continuous improvement objectives.
Partner with vendor leadership to identify innovative solutions that improve patient access, reimbursement support, case management, and provider experience.
Review, approve, and monitor program invoices and contractual deliverables.
Develop meaningful dashboards, scorecards, and performance metrics that measure program effectiveness and business impact.
Analyze patient access, reimbursement, case management, provider support, and operational performance data to identify trends, opportunities, and risks.
Translate data into actionable business recommendations for senior leadership.
Develop and present quarterly and annual program performance reviews.
Support strategic planning through forecasting, performance analysis, and business insights.
Partner closely with Sales, Commercial Operations, Marketing, Finance, Medical Affairs, and the patient services organization to optimize program performance.

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Life Sciences, Public Health, or a related field.
7+ years of experience in patient services, reimbursement, specialty pharmacy, market access, healthcare operations, commercial operations, or related healthcare environments.
Demonstrated experience managing third-party vendors and holding external partners accountable for contractual commitments, performance metrics, and service level expectations.
Strong program and project management experience leading complex cross-functional initiatives.
Advanced analytical capabilities with demonstrated experience developing KPIs, dashboards, scorecards, and operational reporting.
Proven ability to identify operational improvement opportunities and successfully implement process enhancements.
Strong understanding of reimbursement, specialty pharmacy, patient support programs, and buy-and-bill methodologies.
Excellent communication, presentation, stakeholder management, and influencing skills.
Advanced proficiency in Microsoft Excel, PowerPoint, Salesforce CRM, and business reporting tools.

Benefits

Comp & perks

Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.
Career Growth: Be a part of a growing organization with opportunities to expand your impact.
Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.