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About the role
Key responsibilities & impact- Provide friendly, efficient, and professional customer service
- Resolve issues quickly and effectively
- Recommend solutions that enhance the customer experience
- Handle inbound and outbound calls based on your assignment
- Successfully complete training and stay updated with ongoing learning
- Enter and manage orders, handle cancellations/changes, and request reprints or credits
- Ensure security and privacy for every interaction
- Accurately enter data and ensure smooth follow-up processes
- Monitor individual performance and contribute to team success
- Participate in outbound calls as needed to meet client objectives
- Support team and company goals while maintaining a professional and secure work environment
Requirements
What you’ll need- High School Diploma/GED required
- 0-2 years of customer service experience
- Strong multitasking abilities
- Attention to detail
- Excellent communication & interpersonal skills
- Basic computer knowledge
- Must take & pass bilingual assessment.
Benefits
Comp & perks- medical, dental and vision coverage
- 401K
- generous PTO allowance
- life insurance
- employee assistance
- pet insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order ManagementData EntryIssue ResolutionCall HandlingBasic Computer Knowledge
Soft Skills
Interpersonal SkillsProfessionalism
Certifications
High School DiplomaGED