Customer Care Specialist I – Bilingual Contract

Vericast

Customer Care Specialist I assisting clients and customers via phone, email, or chat while providing excellent customer service and resolving issues effectively.

Posted 6/20/2026contractRemote • Texas • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound calls based on your assignment.
Successfully complete training and stay updated with ongoing learning.
Enter and manage orders, handle cancellations/changes, and request reprints or credits.
Ensure security and privacy for every interaction.
Accurately enter data and ensure smooth follow-up processes.
Monitor individual performance and contribute to team success.
Participate in outbound calls as needed to meet client objectives.
Support team and company goals while maintaining a professional and secure work environment.

Requirements

What you’ll need

High School Diploma/GED required
0-2 years experience
Customer service, banking, or retail experience is a plus
Strong multitasking abilities
Attention to detail
Excellent communication & interpersonal skills
Basic computer knowledge
Willingness to learn & grow with ongoing training
Must take & pass bilingual assessment

Benefits

Comp & perks

medical coverage
dental coverage
vision coverage
401K
generous PTO allowance
life insurance
employee assistance program
pet insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryorder managementcancellation handlingcredit request processing

Soft Skills

multitaskingattention to detailcommunication skillsinterpersonal skillswillingness to learn

Certifications

High School DiplomaGED