Customer Care Specialist I – Contract
Vericast
contract
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Engage with Customers: Handle inbound and outbound calls based on your assignment.
- Learn & Grow: Successfully complete training and stay updated with ongoing learning.
- Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
- Protect Customer Data: Ensure security and privacy for every interaction.
- Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
- Track Performance & Improve: Monitor individual performance and contribute to team success.
- Make an Impact: Participate in outbound calls as needed to meet client objectives.
- Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.
Requirements
- High School Diploma/GED required
- 0-2 years experience (Customer service, banking, or retail experience is a plus!)
- Strong multitasking abilities
- Attention to detail
- Excellent communication & interpersonal skills
- Basic computer knowledge
- Willingness to learn & grow with ongoing training
Benefits
- medical, dental and vision coverage
- 401K
- generous PTO allowance
- life insurance
- employee assistance
- pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
multitaskingattention to detailcommunication skillsinterpersonal skillsteam playerwillingness to learn
Certifications
High School DiplomaGED