Senior Renewal Manager
VergeSense
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $150,000 per year
Job Level
Senior
About the role
- Develop and execute a comprehensive renewal strategy, from playbooks to processes including enablement.
- Proactively engage with clients and internal key stakeholders throughout the renewal lifecycle to identify and address potential challenges.
- Partner with Customer Success Managers and Account Managers to lead contract renewal negotiations, ensuring favorable terms for both the client and the company.
- Collaborate with Legal, Finance and Customer Success, and Revenue Operations teams to finalize agreements and facilitate a smooth renewal process.
- Develop accurate renewal forecasts and track progress against targets.
- Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management and Board of Directors.
- Identify opportunities for upselling and cross-selling additional products or features during renewal negotiations.
- Identify and close multi-year renewals to mitigate the revenue risk and fluctuation.
- Leverage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.
- Continuously evaluate and improve the renewal process to enhance efficiency and customer experience.
- Develop coaching and performance management skills through shadowing leadership activities and attending leadership training.
Requirements
- 5+ years of experience in a customer-facing role, specifically with a focus on renewals, customer success, or account management.
- Ability to effectively communicate with internal teams, clients, and stakeholders at various organizational levels.
- Proactive approach to identifying and addressing customer needs throughout the renewal lifecycle.
- Strong negotiation skills with a demonstrated ability to navigate complex contract renewals, Master Service Agreements, etc.
- Proven track record of successfully driving high renewal rates (90+%) in a SaaS technology environment.
- Proficiency with Salesforce, Customer Success Platform software, and Configure Price Quote (CPQ) applications.
- History of thriving in a rapidly changing environment.
- Strong empathy for customers and passion for revenue and growth.
- Flexibility in schedule to accommodate global customer base (Americas, EMEA, Asia-Pac).
Benefits
- A high-impact role in an emerging industry leader
- Competitive compensation and equity
- Employer-sponsored medical
- Dental and vision insurance (dependent on location)
- Open Vacation policy: take time off when you need it
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract renewal negotiationrenewal strategy developmentrenewal forecastingupsellingcross-sellingperformance managementcustomer successaccount managementMaster Service AgreementsSaaS technology
Soft skills
communicationproactive approachnegotiationempathyleadershipcollaborationcustomer advocacyadaptabilityproblem-solvingcoaching