VergeSense

Manager

• Develop and execute a comprehensive renewal strategy, from playbooks to processes including enablement.
• Proactively engage with clients and internal key stakeholders throughout the renewal lifecycle to identify and address potential challenges.
• Partner with Customer Success Managers and Account Managers to lead contract renewal negotiations, ensuring favorable terms for both the client and the company.
• Collaborate with Legal, Finance and Customer Success, and Revenue Operations teams to finalize agreements and facilitate a smooth renewal process.
• Develop accurate renewal forecasts and track progress against targets.
• Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management and Board of Directors.
• Identify opportunities for upselling and cross-selling additional products or features during renewal negotiations.
• Identify and close multi-year renewals to mitigate the revenue risk and fluctuation.
• Leverage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.
• Continuously evaluate and improve the renewal process to enhance efficiency and customer experience.
• Develop coaching and performance management skills through shadowing leadership activities and attending leadership training.

Senior Renewal Manager