Vercel

Senior Community Manager

Vercel

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $140,000 - $180,000 per year

Job Level

Senior

Tech Stack

CloudDNSJavaScriptNext.jsNode.jsOpen SourceReact

About the role

  • Interact directly with customers in the Vercel Community and official forums.
  • Support v0 adoption by helping developers onboard and troubleshoot builds.
  • Build relationships with customers and help them succeed.
  • Provide code-level assistance and work with customers to debug issues.
  • Use customer feedback to collaborate with Product teams for platform improvements.
  • Create examples and patterns demonstrating how to achieve goals using Vercel.
  • Curate and scale knowledge into a growing library of solutions, guides, and community-driven discussions.
  • Elevate customers by highlighting their work and sharing the “Vercel stage” with them.
  • Learn and become an expert in a wide array of frontend technologies and Vercel platform features.
  • Complete engineering tasks to improve forum infrastructure and customer experience.
  • Represent Vercel across key communities and foster best-practice knowledge sharing.

Requirements

  • You thoroughly enjoy working with customers in public to help them achieve their goals.
  • You have the foundational knowledge required to work with a variety of frontend frameworks.
  • You enjoy writing and communicating complex ideas as simply as possible.
  • You value variety and the ability to dig deep into the unknown on a daily basis.
  • You have experience working in public and are a professional but friendly communicator.
  • You enjoy working with JavaScript & React and are an open source contributor.
  • You possess exceptional public-facing communication skills.
  • You enjoy working with a fully remote, globally distributed team.
  • 2+ years experience in a technical customer-facing or technical documentation role.
  • Strong technical foundation and curiosity for a broad range of frontend technologies.
  • Next.js experience is highly valuable.
  • Bonus: Have experience with Next.js and deployment on Vercel.
  • Bonus: Have experience with a wide assortment of site generation tools and platforms.
  • Bonus: Have experience supporting backend runtime environments, especially Node.js.
  • Bonus: Have experience with CDNs and a good understanding of caching techniques.
  • Bonus: Have experience with v0.
  • Bonus: Have worked with monorepos and/or custom, complex CI/CD pipelines.
  • Bonus: Have a strong understanding of DNS and can explain this clearly to others.
  • Bonus: Are fluent in another language.