Customer Service
VerbundVolksbank OWL eG
full-time
Posted on:
Location Type: Office
Location: Paderborn • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Shape the on-site customer experience: You accompany and support our customers in using our digital service offerings
- As the first point of contact, you answer any questions from our customers on site
- You support our customer advisors
- You identify customer needs and pass signals on to your team members and specialists
- You proactively address customers on advisory topics
- You schedule appointments for customer advisors at the branch
- Or become an expert in telephone customer service: You are the first point of contact for customers and prospects – by phone, email or chat – and cover our customer service in a friendly and competent manner
- With your solution-oriented approach you answer questions about our products and digital offerings
- You provide customers with assistance in using our banking tools (e.g., apps, online banking, payment transactions and payment solutions)
- With your sales instincts you recognise signals during customer conversations and recommend suitable solutions
- You support our customer advisors by scheduling appointments
Requirements
- Enjoy working with people and strong team skills
- Completed commercial vocational training and experience in customer-facing roles
Benefits
- A start that leaves no questions unanswered: To make your entry easier, you will receive onboarding tailored to you
- Job security: If you value a secure employer who takes responsibility for its employees, you are in the right place with us
- Our corporate culture: At VerbundVolksbank OWL you will find a respectful working environment, mutual support and plenty of freedom for your ideas
- Training and development: We support your potential with targeted training opportunities for personal and professional development so you can grow with us
- Work–life balance: We offer flexible working hours, 30 days of vacation and additional time off at Christmas and New Year's Eve
- Additional benefits: You can look forward to a variety of further advantages such as an attractive pension plan, bike and electronics leasing, a mobile massage service, team events and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceteam skillssolution-oriented approachsales instinctscommunication skills
Certifications
commercial vocational training