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About the role
Key responsibilities & impact- As a Customer Success Manager, you are the architect of our clients’ growth. You won’t just be answering questions; you’ll be driving the strategy that helps some of the world’s biggest brands dominate search results.
- Be the Trusted Advisor: Act as the primary point of contact and strategic liaison between our clients and the Verbolia team.
- Navigate & Expand: Map out complex customer organizations to uncover new opportunities for partnership and internal product applications.
- Maintain a high-touch relationship with your portfolio to ensure they are consistently realizing and exceeding the full potential of our technology.
- Lead the onboarding journey for new customers, ensuring a seamless transition and immediate engagement with the platform.
- Conduct high-impact, one-on-one demos tailored to specific client needs, turning technical features into business solutions.
- Deep-dive into product usage and performance indicators to identify specific, actionable SEO/GEO improvement opportunities for every client.
- Build and execute bespoke engagement plans that align Verbolia’s capabilities with the client's long-term business goals.
- Act as the internal 'Voice of the Customer,' directly influencing our product development roadmap based on your frontline insights.
- Partner closely with the Sales team to identify and close upsell, cross-sell, and account expansion opportunities.
Requirements
What you’ll need- You have 3+ years of experience in Customer Success, Account Management, or a strategic role within a SaaS environment or a Digital Marketing agency.
- You are a Native French speaker with the ability to navigate complex business nuances.
- You are also fluent in English (written and spoken) to collaborate with our international team and global clients.
- You have a data-driven mindset. You don’t just look at charts; you understand what they mean for a client's ROI.
- You are comfortable presenting to stakeholders at all levels, from end-user to C-level.
- A solid understanding of SEO/GEO is an advantage.
- You are highly organized and can manage multiple client lifecycles simultaneously.
- Knowledge of HTML, CSS, or JavaScript is a plus as it will help you understand our product.
- You are a self-starter who thrives in a fast-paced SaaS environment. You don’t wait for solutions; you create them.
Benefits
Comp & perks- Competitive Salary: A package that reflects your expertise and the value you bring to the team.
- Mobility Your Way: A company car or a flexible mobility budget.
- Comprehensive Insurance: Top-tier group and hospitalization insurance for your peace of mind.
- Daily Perks: Meal vouchers, a mobile subscription, and more.
- Work-Life Harmony: Hybrid Model: Enjoy the best of both worlds with 3 days of remote work and 2 days at the office to stay connected with the team.
- Extra Time Off: We offer 5 extra holidays on top of the legal minimum because we know you need time to recharge.
- Modern Workspace: Join us in our current Enghien office before we transition to our brand-new, tech-forward headquarters in Nivelles in late 2026.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSDigital MarketingSEOGEOHTMLCSSJavaScriptdata-driven mindset
Soft Skills
communicationorganizationalpresentationstrategic thinkingrelationship managementself-starterproblem-solvingadaptabilitycollaborationclient engagement