Solutions Engineer

Verbit.ai

Solutions Engineer at Verbit, partnering with Sales and Technical teams for customer-focused solutions. Fully remote role with travel to support client engagements and internal initiatives.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Sales to support new client onboarding and implementation
Schedule, coordinate, and deliver customer and software demonstrations
Provide technical support during sales calls and throughout the sales process
Assist with customer account management and maintain strong client relationships
Support troubleshooting efforts and escalate issues in collaboration with Technical Services
Maintain inventory and coordinate shipment of equipment to clients
Collaborate on software development and cross-functional projects with Sales and Marketing
Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs
Generate client reports in partnership with Technical Services as requested
Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams
Research and evaluate new technologies to enhance service delivery and customer experience
Support a proactive, customer-first service approach across all interactions
Maintain confidentiality of sensitive and proprietary information
Participate in ongoing professional development to maintain and grow technical knowledge
Complete all assigned responsibilities within established timelines

Requirements

What you’ll need

5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role
Proven experience with customer training, onboarding, and support
Strong verbal and written communication skills
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
Proficiency in Microsoft Office (Word, Excel, Outlook)
Basic understanding of system networking concepts
Experience working cross-functionally with multiple departments
Associate’s or Bachelor’s degree in a related field, or equivalent experience
Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace
Familiarity with REST APIs and integrating third-party services , including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting
Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred

Benefits

Comp & perks

Generous paid time off (PTO)
Comprehensive benefits package including: Medical, dental, and vision insurance
Life and disability coverage
Accident, critical illness, and hospital indemnity plans
401(k) with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer trainingonboardingtechnical supportsystem networking conceptsREST APIstroubleshootingweb-based platformsintegrationsLearning Management Systemstechnical documentation

Soft Skills

verbal communicationwritten communicationorganizational skillsclient relationship managementcollaborationcustomer-first service approachtime managementproblem-solvingproactive supportconfidentiality