Customer Care Specialist II

Verathon

Customer Care Specialist delivering support and resolving product inquiries in a global medical device company. Remote role with a focus on customer care across various technical issues and orders.

Posted 4/12/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to resolution
Accurately enter and process customer orders; provide proactive updates and follow‑ups for order status and repair approvals
Issue return authorizations (RAs) for repairs and credits in alignment with company policies
Guide customers through phone and email troubleshooting of medical devices and software, including Windows applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes
Identify opportunities to promote additional value‑add products, services, or training that solve customer problems

Requirements

What you’ll need

Associate degree or equivalent experience
Typically 1–2 years of direct customer service experience
Experience with high-volume inbound/outbound calls and email support
Proficiency with Windows OS, web‑based software, and wireless technology
Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues
Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting
Familiarity with customer service databases, CRMs, and case management tools
Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. Pacific Time (no nights or weekends)

Benefits

Comp & perks

Medical, dental, vision, basic life insurance
401(k) with company match
Professional development programs
Internal mobility
Certification courses
Tuition reimbursement
Team appreciation virtual events
Culture centered on engagement and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetroubleshootingorder processingtechnical supportWindows OSweb-based softwarewireless technologypermissionsdriverserror codes

Soft Skills

communicationproblem-solvingproactive follow-upcustomer engagementadaptabilityattention to detailtime managementteam collaborationlearning aptitudecustomer advocacy

Certifications

Associate degreeFDA complianceHIPAA compliance