Verathon

Customer Care Specialist II

Verathon

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $17 - $25 per hour

Job Level

Junior

About the role

  • Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to resolution
  • Accurately enter and process customer orders; provide proactive updates and follow‑ups for order status and repair approvals
  • Issue return authorizations (RAs) for repairs and credits in alignment with company policies
  • Guide customers through phone and email troubleshooting of medical devices and software, including Windows applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes
  • Identify opportunities to promote additional value‑add products, services, or training that solve customer problems

Requirements

  • Associate degree or equivalent experience
  • Typically 1–2 years of direct customer service experience
  • Experience with high-volume inbound/outbound calls and email support
  • Proficiency with Windows OS, web‑based software, and wireless technology
  • Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues
  • Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting
  • Familiarity with customer service databases, CRMs, and case management tools
  • Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. Pacific Time (no nights or weekends)
Benefits
  • Medical, dental, vision, basic life insurance
  • 401(k) with company match
  • Professional development programs
  • Internal mobility
  • Certification courses
  • Tuition reimbursement
  • Team appreciation virtual events
  • Culture centered on engagement and recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetroubleshootingorder processingtechnical supportWindows OSweb-based softwarewireless technologypermissionsdriverserror codes
Soft Skills
communicationproblem-solvingproactive follow-upcustomer engagementadaptabilityattention to detailtime managementteam collaborationlearning aptitudecustomer advocacy
Certifications
Associate degreeFDA complianceHIPAA compliance