Technical Customer Support Representative

Veralto

Technical Customer Support Representative assisting customers via phone, email, and chat. Troubleshooting software issues and collaborating with cross-functional teams for effective resolutions.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $34 per hourWebsite

About the role

Key responsibilities & impact

Provide technical assistance to customers via phone, email, and chat
Troubleshoot platform issues and document solutions
Collaborate with cross-functional teams for timely resolution of inquiries
Manage multiple support cases concurrently while maintaining service quality standards
Document customer interactions and troubleshooting steps in Zendesk
Escalate complex issues to appropriate internal teams
Accept and implement coaching and feedback for performance objectives

Requirements

What you’ll need

Associate or bachelor’s degree or equivalent combination of technical training and work experience
A minimum of 2 years in SaaS support or software application/installation support
Strong verbal and written English communication skills
Demonstrated problem-solving and analytical abilities
Ability to work independently while contributing effectively to a team environment
Strong organizational and multitasking skills
Customer-focused mindset with attention to detail
Experience supporting enterprise SaaS platforms
Familiarity with ticketing systems such as Zendesk

Benefits

Comp & perks

Health, dental, vision, life insurance
AD&D, STD, and LTD coverage
Supplemental (accident, hospital & indemnity, and hospital) coverage
Paid parental leave
Pet insurance
Identity theft protection
Flexible paid time off
401(k) plan with company match
Advancement opportunities and promoting from within

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS supportsoftware application supporttroubleshootingproblem-solvinganalytical abilities

Soft Skills

verbal communicationwritten communicationorganizational skillsmultitaskingcustomer-focused mindsetattention to detailindependent workteam collaboration

Certifications

associate degreebachelor's degree