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Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Drive service contract (AMC/CMC) bookings, renewals, and spares sales for assigned territory and accounts.
- Analyze customer installed base (IB) to identify mandatory and recommended spares requirements.
- Proactively position and sell mandatory and recommended spares based on historical consumption.
- Manage install-base data and develop service revenue plans with Service Operations.
- Identify contract coverage gaps and convert break-fix customers into contract customers.
- Prepare quotations aligned with pricing and approval guidelines.
- Coordinate with field service engineers for contract execution readiness.
- Track service sales pipeline and forecast accuracy using CRM tools (SFDC / ServiceMax).
- Support joint Sales + Service initiatives and obsolete installed base replacement programs.
- Build relationships with municipal customers, consultants, EPCs, and channel partners.
- Ensure timely collection support and adherence to contract terms.
- Meet monthly, quarterly, and annual service revenue targets.
Requirements
What you’ll need- Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical)
- 5 - 8 years of experience with proven service revenue growth responsibility
- Prior exposure to Hach or similar water quality instrumentation preferred
- Willingness to relocate across India basis job / company priorities
- Willingness to travel
- Good written and verbal communication skills
- Teamwork and ability to work across cultures, locations, and business teams
- Expertise in MS office
- Exposure to Copilot AI tools would be added advantage
- Proactive and action-oriented with an eye for detail
- Self-motivated with a passion for driving business growth in a rapidly evolving market
- Problem-solving skills and the ability to develop innovative solutions to meet customer needs
- Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships
Benefits
Comp & perks- Best in industry vacation quota
- Hybrid working
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health and wellness benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service contract managementservice revenue growthdata analysisquotation preparationcontract executionsales pipeline trackingforecast accuracyproblem-solvingcustomer relationship management
Soft Skills
communication skillsteamworkproactiveaction-orientedattention to detailself-motivatedinterpersonal skillsability to work across culturesrelationship building
Certifications
Bachelor’s Degree in EngineeringDiploma in Engineering
