HR Service Partner

Veralto

HR Service Partner managing Tier 1 HR requests remotely in Czechia, ensuring service quality and supporting associate inquiries through technology and operational excellence.

Posted 4/14/2026full-timeRemote • CzechiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supported by Standard Work, manage assigned caseload for Tier 1 requests
Respond to general inquiries and support transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leaves of absence, benefits, etc.
Ensure that Service Level Agreements (SLAs) and service quality standards are exceeded every time
Serve as point of contact for inquiries from regional EMEA Associate Groups
Log and manage tickets/cases in the system
Guide users on self-service tools and knowledge base content
Support the development and improvement of knowledge base articles and resources
Escalate unresolved or complex cases to Tier 2 and 3 as required

Requirements

What you’ll need

Experience in HR or HR Operations or HR Support, across any discipline and background
A High School Diploma
Must be fluent in English and any other KEY language for regional support (Czech, Turkish and/or any other EU-Language)
Strong communication and problem-solving skills and high attention to detail
Technology system mindset and proficiency with the MS Office suite
Ability to work in a fast-paced and dynamic environment
Knowledge of HRIS, preferably Workday.

Benefits

Comp & perks

Diversity and inclusion initiatives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR OperationsHR SupportHRISWorkday

Soft Skills

communicationproblem-solvingattention to detail

Certifications

High School Diploma