Veralto

EMEA Sales Director – Services

Veralto

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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Job Level

Lead

About the role

  • Achieve Service and Training revenue and growth targets for the EMEA region, PD targets, and customer satisfaction KPIs.
  • Develop the supporting strategies to make the region a source of growth and long-term competitive advantage.
  • Create and sustain monthly forecasting process for each segment of the Services business to provide accurate and consistent revenue forecasting including ad hoc analysis to drive problem solving.
  • Report out results, performance, and countermeasures to leadership team.
  • Lead the Service Administration team to deliver timely, best in class hardware service and deploy problem solving skills to manage customer escalations and deliver end-to-end resolutions to customer cases.
  • Manage Service Key Account and Dealer relationships, communication, and process including creating the offer, pricing, customer presentation, legal approval, and delivery in partnership with Field Sales.
  • Meet at least annually with the Top Ten customers (dealers and key accounts) to continue expansion and cultivate customer proximity / VoC.
  • Lead the Service Sales team to expand recurring revenue and regional service growth.
  • Embrace and rigorously apply VES fundamentals (Kaizen basics, VDM including leading weekly QDIP, standard work, VOC, 5S, PSP, VSM and TPI) and solid commercial fundamentals (funnel management, order and revenue forecasting, dealer/distributor management).
  • Foster collaboration between Service Admin, Tech Support, Service Operations and Product Management to make sure escalation processes are well defined and understood by the commercial organization to ensure customer satisfaction and the sales team is not directly involved.
  • Ensure proper communication with Service Operation to plan field service visits using territory management criteria and ensuring invoices are released on a timely manner.
  • Collaborate with other functions and teams such as Service Depot, Field Service, Marketing, Applications, Product Management, Inside, Field, and OEM sales to maximize commercial impact.
  • Support product sales to successfully sell Point of Sales Contracts.
  • Work with Marketing to increase customer perception of the value obtained through X-Rite Care Plans in all communication tools.
  • Develop talent funnel (both internal and external) that will allow team to be agile as evolving market needs change.

Requirements

  • High degree of motivation, goal driven, self-starter
  • Proven track record of leadership experience
  • Strong analytics, organizational, and presentation skills
  • Ability to coach, encourage, and facilitate cooperation and teamwork
  • Bachelor’s degree from a four-year accredited college and MBA (highly desirable)
Benefits
  • Professional development opportunities
  • Coaching and training that supports your continued development and growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue forecastingproblem solvingcustomer escalation managementfunnel managementorder forecastingdealer managementservice salesanalyticspresentation skillsterritory management
Soft Skills
goal drivenself-starterleadershipcoachingteamworkorganizational skillscommunicationcollaborationcustomer satisfactionfacilitation
Certifications
Bachelor's degreeMBA