Expert Client Success Manager
Veradigm®
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • United States
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Salary
💰 $92,972 - $129,231 per year
About the role
- Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services
- Leads complex collaborations of client and Veradigm (eg. AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) teams to ensure alignment and agreement to goals and supporting action plans
- Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
- Creates/maintains complex client facing executive dashboard for monthly operational review
- Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities
- Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
- Ensures client regulatory preparedness as it relates to Veradigm solutions
- Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences
- Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
- Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans
- Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
- Participates actively in client Quarterly Business Reviews (QBRs)
- Provides advanced consultative insights into the client growth plan
- Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
- Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes
- Drives client prioritization with escalated issues in support
- Mentors/provides guidance to less experienced Client Success Managers
Requirements
- Bachelor's Degree or equivalent Technical / Business experience Required
- 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred
- Experience with risk adjustment, CMS, and healthcare industry processes
Benefits
- Comprehensive compensation and benefits package
- Holidays
- Vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Retirement savings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client health dashboardsexecutive dashboard creationstrategic roadmap planningsolution optimizationworkflow best practicesconsultative insightsfinancial dispute resolutioncontractual dispute resolution
Soft Skills
client communicationcollaborationmentoringtactical coordinationproblem-solvingleadershipclient prioritization
Certifications
Bachelor's Degree