Veracyte, Inc.

Patient Financial Navigation Specialist

Veracyte, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $25 - $30 per hour

About the role

  • Evaluate patient financial situations and guide them through available support options.
  • Verify insurance coverage and explain benefits to patients.
  • Assist with financial aid applications and payment plan setup.
  • Handle Patient Billing inquiries with confidence, escalating only for complex situations.
  • Collect payments, explain out-of-pocket costs, and provide information on self-pay pricing.
  • Refer patients to appropriate financial assistance programs with confidence.
  • Maintain accurate records and ensure compliance with healthcare regulations.
  • When requested, provide administrative support for department(s).

Requirements

  • High school diploma or GED
  • Associate's or Bachelor's degree in healthcare administration, business, or related field preferred
  • 2+ years of experience in healthcare billing, insurance coordination, or patient financial services
  • Experience with Microsoft Office (especially Word and Excel)
  • Experience with payer portals and claim tracking systems
  • Familiarity with HIPAA compliance and healthcare privacy regulations
  • Experience working with CRMs (i.e., Salesforce) and Billing Software (i.e., Epic, XiFin, Quadax)
  • Strong understanding of health insurance plans, benefits, and coverage verification processes
  • Proficiency in explaining complex financial and insurance information to patients in a clear and empathetic manner
  • Ability to assess patient financial needs and recommend appropriate payment plans or financial assistance options
  • Experience with billing systems, insurance pre-authorizations, and payment collection procedures
  • Familiarity with self-pay pricing structures and assistance program referrals
  • Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.
Benefits
  • Competitive compensation and benefits
  • Fostering an inclusive workforce
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare billinginsurance coordinationpatient financial servicesbilling systemsinsurance pre-authorizationspayment collection proceduresself-pay pricing structuresfinancial aid applicationspayment plan setupclaim tracking systems
Soft Skills
communication skillsinterpersonal skillsempathyproblem-solvingorganizational skillsconfidenceassessment of financial needsrecommendation of financial assistance optionsadministrative supportliaising effectively
Certifications
high school diplomaGEDAssociate's degreeBachelor's degree