Inside Sales Representative
IQVIA
Customer Care Associate
Veracyte, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $23 per hour
Job Level
JuniorMid-Level
About the role
- Manage inbound and outbound communications across phone, email, and fax, ensuring inquiries are addressed or routed appropriately
- Triage inquiries, coordinate logistics, and support lab operations across multiple product lines
- Coordinate and collaborate with internal teams (Customer Care, Sales, Lab, Billing, Pathology Labs) to support case resolution and ensure timely sample receipt
- Document and maintain accurate records in LIS and Salesforce, including requisitions, call notes, and case updates
- Support product-specific workflows such as tissue procurement, report distribution, insurance follow-ups, and shipping coordination
- Contribute to a positive customer experience by resolving issues efficiently and professionally
- Participate in process improvement efforts by sharing feedback and helping refine support procedures
- Ensure compliance with healthcare regulations and company policies in all aspects of work
Requirements
- A Bachelor’s Degree (B.A. or B.S.) is preferred; relevant experience may be considered in lieu of the education preference
- 1–2 years of customer service experience in healthcare or life sciences (strongly preferred)
- Ability to manage inbound and outbound communications across phone, email, and fax
- Experience documenting and maintaining accurate records in LIS and Salesforce
- Flexibility, adaptability, and a collaborative mindset
- Knowledge of and ability to ensure compliance with healthcare regulations and company policies
