Senior FOIA Disclosure Product Manager
CGS Federal (Contact Government Services)
Product Manager – 12 month FTC Parental Leave Cover
Veracross
contract
Posted on:
Location Type: Hybrid
Location: Miami • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Collaborate with design and development teams to define product requirements and specifications
- Conduct market research and user interviews to gather insights and inform product decisions
- Assist in creating product roadmaps and prioritise features based on user needs and business goals
- Support the development team during the implementation phase, ensuring timely delivery of product features
- Following the direction of the Director of Product, coordinate with product development teams to realise product concepts and bring them to market including writing stories and acceptance criteria, working with designers and engineers to refine stories, and performing user acceptance testing
- Partner across product teams to ensure successful implementation of platform level features
- Promote a culture of autonomy, transparency and teamwork, while staying very customer focused
- Translate product features into customer benefits and work with marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders
- Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations
- Track results, provide insights, and make recommendations to improve customer experience, efficiencies, and ROI
- Work closely with the Sales, Support, Customer Success team’s to ensure product strategies are aligned
Requirements
- Demonstrated success in a similar product management role or related field.
- 2+ years commercial Product Management experience
- Customer orientated and solution focused
- Solid understanding and/or hands-on experience in software development and web technologies
- Strong communication skills and excellent interpersonal skills, comfortable interacting with a variety of audiences within the organisation, including technical concepts
- Flexible team-player who can partner with all functions of the business, getting team members buy in and feedback with ease
- Detail oriented and highly organised with the ability to work independently in a fast paced, high growth environment
- CMS knowledge (Craft CMS preferred, however any CMS experience is valued)
- Solid understanding of UX, responsive design, and accessibility best practices, particularly across websites
- Experience working in cross-functional teams with designers, implementation, marketing, and customer-facing teams
- Proven ability to manage stakeholders across the business and balance priorities
- Strong client relationship management skills, including running workshops, training, and onboarding
- Knowledge of integrations (CRMs, enrolment forms, calendars) and basic SEO fundamentals
- Experience working in a SaaS Edtech / at a private school (is desired)
- Experienced in stakeholder management and working in a cross-functional team across APAC and North American markets (is desired)
- Experience delivering a customer centric and value driven digital product (is desired)
Benefits
- The best tools to get the job done! When you join Veracross, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and Herman Miller chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.
- Growth opportunities! Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.
- Work/life balance Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?
- Flexibility Veracross offers a flexible working environment, hybrid options (work from home and the office.)
- Make a difference Our work makes a positive contribution to our schools, their students and their families around the world!
- Snacks, drinks & coffee Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.
- Culture The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product ManagementSoftware DevelopmentWeb TechnologiesUX DesignResponsive DesignAccessibility Best PracticesIntegrationsSEO FundamentalsSaaSCustomer Centric Digital Product
Soft skills
Communication SkillsInterpersonal SkillsTeam PlayerDetail OrientedHighly OrganisedStakeholder ManagementClient Relationship ManagementFlexibilityCustomer FocusProblem Solving