Customer Service Representative

Veracity Insurance Solutions, LLC

Customer Service Representative providing customer support for small business owners in insurance through multi-channel communication. Responsible for documenting customer interactions and resolving inquiries efficiently.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
Thoroughly and accurately document all customer accounts immediately after any action
Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating.
Assist with simple certificate requests and manage email inboxes
Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service
Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction
Provide frontline feedback on recurring customer pain points to improve processes and AI responses
Required to perform other duties as requested, directed, or assigned

Requirements

What you’ll need

High school diploma or equivalent required
2+ years’ experience in customer service, preferably in a call center or service-focused environment
Ability to obtain and maintain a Property & Casualty (P&C) insurance license
Ability to adapt to changing customer needs and multiple communication channels
Strong problem-solving skills to troubleshoot issues before escalation
Strong written and verbal communication skills
Proficiency with common customer service software and systems, such as CRM tools
Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines

Benefits

Comp & perks

Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceTroubleshootingDocumentationMultitaskingCertificate Management

Soft Skills

EmpathyInitiativeAdaptabilityIndependenceClear Communication

Certifications

Property & Casualty Insurance License