Veracity Insurance Solutions, LLC

Technical Application Support Specialist II

Veracity Insurance Solutions, LLC

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Provide technical support to internal users by managing support requests and responding to live chat inquiries while meeting SLA expectations
  • Troubleshoot application, product, API, and configuration issues, identify root causes, and independently resolve or escalate as needed
  • Manage backend system configurations, product settings, and release-related updates to support business and operational needs
  • Coordinate platform and vendor releases, validate changes, and support issue resolution related to system updates and production stability
  • Manage and prioritize incoming maintenance tickets, ensuring accurate tracking, documentation, and timely resolution
  • Partner with stakeholders and Product teams to gather issue details, clarify requirements, and communicate status, impacts, and resolution timelines
  • Collaborate with internal teams and third-party vendors to investigate and resolve system issues across connected platforms
  • Monitor ticket trends to identify recurring technical issues and recommend preventative maintenance or system improvements
  • Escalate complex or unresolved issues to appropriate teams in a timely manner, providing clear documentation and context
  • Maintain accurate system documentation and support ongoing improvements to configuration quality, support processes, and platform reliability

Requirements

  • Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent practical experience
  • 2+ years of experience in application support, tier 2 support, business systems support, platform administration, or a similar role
  • Experience troubleshooting system, product, configuration, or release-related issues in a fast-paced environment
  • Strong ability to learn complex systems, business processes, and product logic quickly
  • Understanding of system dependencies, process flows, and the operational impact of configuration changes
  • Experience working with APIs and integrations, including experience using tools such as Postman to test endpoints and troubleshoot system interactions
  • Comfort working with technical details such as HTML/JSON and system configurations
  • Experience coordinating with stakeholders, product teams, development teams, and third-party vendors
  • Strong written and verbal communication skills with the ability to explain technical issues to both technical and non-technical audiences
  • Demonstrated ability to independently investigate and resolve technical issues across systems
  • Strong attention to detail and accuracy in managing configuration changes
Benefits
  • Health, dental, and vision plans
  • Amazing work-life balance with 4 weeks of Paid Time Off
  • 10 Paid Company Holidays with 2 floating holidays
  • 401K Programs with employer match
  • Personal assistance programs for support in a healthy personal and work life
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supporttier 2 supportbusiness systems supportplatform administrationtroubleshootingsystem configurationAPIHTMLJSONsystem documentation
Soft Skills
strong written communicationstrong verbal communicationattention to detailproblem-solvingindependent investigationstakeholder coordinationcollaborationability to learn quicklyclarifying requirementstimely resolution