Collaborate with IT to manage cloud technology and reporting platforms to support analytics and reporting needs, including executive and leadership dashboards, launch and KPI reporting.
Own and optimize CRM systems (e.g., Veeva) tailored to Vera workflows, including high valued customers, referral networks, and long sales cycles.
Ensure accurate tracking of HCP engagement, account activity, and all other field promotional effort.
Analyze field activity and territory performance with sensitivity to qualitative insights and traditional/non-traditional KPIs.
Support specialty field teams (e.g., sales, regional marketing directors, field reimbursement managers and field medical) with inquiry resolution, analytics and training.
Partner with Training and HR to support onboarding and continuous enablement for field teams.
Design and manage highly focused territory alignments based on high valued customers, referral pathways, and regional patient density.
Maintain targeting lists that reflect evolving diagnostic expansion, and new account discovery.
Support incentive compensation plans designed for rare disease dynamics (e.g., milestone-based goals, team-based components).
Administer compensation calculations and payouts with a focus on accuracy, transparency, and compliance.
Partner with Sales Leadership to set realistic goals aligned to Vera’s goals.
Work closely with Commercial Operations team members, Patient Services, Market Access, Medical Affairs, and Marketing to ensure aligned data, workflows, and reporting.
Collaborate with Legal and Compliance to ensure adherence to healthcare and rare disease regulatory standards.

Requirements

Bachelor’s degree in business, Life Sciences, or related field.
8+ years of Sales Operations or Commercial Operations experience in biotech, pharma, or rare disease environments.
Hands-on experience with CRM platforms (Salesforce preferred).
Strong analytical and reporting skills; advanced Excel and BI tools experience.
Experience supporting specialty or small field sales teams.

Benefits

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systemsanalyticsreportingKPI reportingdata analysisExcelBI toolscompensation calculationsterritory alignmentsales operations

Soft Skills

collaborationcommunicationproblem-solvingtrainingonboardingorganizational skillsleadershipanalytical skillsattention to detailadaptability