FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
DB&T Technical Engineer
Veolia UKDB&T Technical Engineer contributing to service desk operations while ensuring quality service delivery in a nationwide service environment. Involves desktop support, incident resolution, and customer interaction.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Desk operations2nd tier incident resolutionrequest fulfilmentdesk side supportend-user computingChromeOSWindows 10Windows 11ServiceNowITIL practices
Soft Skills
interpersonal skillseffective communicationproblem-solvingcustomer understandingteam collaborationattention to detailtime managementadaptabilitytechnical learningservice orientation
Tools & Technologies
ServiceNowticketing systemaudio-visual equipmentdesktop operating systemsmobile devicesprintersISO/IEC 20000SOX compliancemulti-site service environmentservice agreements
Certifications & Qualifications
ITIL PractitionerITIL FoundationMicrosoft MCSACisco CCAACitrix CCENTSymantec SCSServiceNow CSAAdvanced Level Qualificationprofessional qualificationsleading solution providers
Industry Keywords
ITIL Service Management frameworkquality standardsservice supportperformance targetsservice requestsincident managementservice deliverycustomer servicetechnical supportservice desk
Tech Stack
Tools & technologiesCitrixServiceNow
About the role
Key responsibilities & impact- Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers.
- Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution.
- Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues.
- Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting.
- Provide desk-side and remote assistance, as relevant to the task.
- Share responsibility for the successful day-to-day operation of the Service Desk’s 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements.
- Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing.
Requirements
What you’ll need- A full driving licence.
- Knowledge of ITIL practices.
- Advanced Level Qualification.
- Experience providing Service Desk operations in a multi-site, nationwide service environment.
- Experience delivering quality services in compliance with service agreements and performance targets.
- Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems.
- Experience of ServiceNow or equivalent ticketing system.
- Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000.
- Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function.
- Excellent application and technical knowledge with a proven ability to learn new and complex software applications.
- Good interpersonal skills, able to communicate effectively with staff and management alike.
- Good understanding of customers’ business operations and a detailed understanding of their key applications and services.
- ITIL Practitioner or Foundation certified (Desirable).
- One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA).
Benefits
Comp & perks- 25 days annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
- Stream - Employee financial wellbeing support : early access to your earned pay, savings, budgeting, financial coaching & rewards.