National Account Manager

Veolia UK

National Account Manager in a hospitality sector role, focusing on efficiencies and contract management. This position involves driving growth and managing client relationships effectively.

Posted 5/20/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £45,000 per yearWebsite

About the role

Key responsibilities & impact

Secure, deliver & drive efficiencies and project delivery for our hospitality sector stakeholders.
Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
Own the client relationships end-to-end, adopting contractual and P&L responsibility.
Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
Managing customer contract expectations and service level agreements / key performance indicators.
Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

Requirements

What you’ll need

Account Management experience, being able to work with a high level of autonomy.
Previous experience operating within cross-functional teams.
The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised.
Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required.
A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.
An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.

Benefits

Comp & perks

Eligible for an annual performance bonus
25 days of annual leave
Choice of company car or car cash allowance
Access to our company pension scheme
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allow you to reach your full potential

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KPI developmentSLA managementcontract performance analysisaccount managementbusiness developmentinvoice dispute resolutionresource management solutionscustomer strategy developmentdata analysisproject delivery

Soft Skills

autonomytime managementorganisationinfluencing skillsnegotiation skillssolution-focused approachcommercial acumencross-functional collaborationcustomer relationship managementcontinuous improvement