Systems Analyst, Mid-level
Veolia Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Manage the Zendesk environment, including creating and maintaining forms, custom fields, triggers, and automations
- Prepare technical and functional documentation for new support flows and submit them for approval by the business areas
- Support the development team in integrating Zendesk with other systems (such as Salesforce or legacy systems)
- Interact with internal stakeholders to gather requirements and detail new functionalities
- Validate system update bulletins and keep user manuals up to date for operations
Requirements
- Bachelor's degree (IT, Digital Marketing, or related fields)
- Experience in systems analysis or CRM administration
- Postgraduate degree in IT Management, Data, or Process Management (preferred)
- Experience with Zendesk (preferred)
- Spanish and/or English (preferred)
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Meal allowance
- On-site cafeteria
- GymPass
- Access to the Optum platform
- And more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
systems analysisCRM administrationZendeskSalesforcetechnical documentationfunctional documentationrequirements gatheringsystem integration
Soft Skills
interpersonal skillscommunication skills
Certifications
Bachelor's degreePostgraduate degree in IT ManagementPostgraduate degree in Data ManagementPostgraduate degree in Process Management