Veolia Australia and New Zealand

IT Support

• Supervising a team of National Credit Supervisors and National Credit Controllers
• Create and manage credit rules, approve credit applications, and track problem debts to protect the company's money and cash flow
• Lead the team collecting unpaid invoices, monitor overdue amounts, report on bad debts, and send cases to debt collectors when needed
• Work with reporting teams to improve debt tracking reports, make the process more efficient, and help predict future cash collection
• Hire and train strong team members, support their career growth, and create a positive workplace
• Make credit processes consistent across the company, set performance targets, follow legal rules, and work with Finance to reduce payment delays

National Credit Manager

Administration

• Proactively review route performance to identify optimisation and efficiency improvement opportunities
• Communicate with both drivers and customers
• Ensure all paperwork and runsheets are correct and accurate
• Problem-solve customer issues of immediate operational concern with a solutions-focused approach
• Respond to operational queries raised by the Customer Services Team/Sales Team and/or customer
• Conduct daily end of shift driver debrief meetings, discuss run efficiencies and capture any incidents or compliance issues

Medical Administrator

Financial Planning and Analysis

• Preparation and delivery of financial and management reports working closely with operational business partners and the Finance Manager
• Financial analysis and variance reporting, with a focus on understanding the operational drivers behind performance
• Build and maintain commercial models and profitability reviews
• Balance sheet reconciliations, ensuring accuracy, completeness and compliance with accounting standards
• Own the annual budget process and ongoing forecasting activities
• Ad hoc accounting and finance tasks

Pricing, Finance Analyst

Controller

• Managing debtor accounts, ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels
• Proactive and reactive communications with customers, developing relationships with them, together with internal and external stakeholders to facilitate cash collections
• Managing disputes ensuring regular follow up or escalation as appropriate
• Producing accurate and timely reports to monitor accounts
• Reviewing and reporting on results against set and agreed KPIs with the Manager on a regular basis, discussing and recording clearly targets to actual performance
• Reducing of aged debt