Act as the main point of contact for an assigned portfolio of customers.
Deliver onboarding, training, and ongoing lifecycle guidance based on support tier.
Handle tickets, live chat, and scheduled calls, resolving product and training questions.
Review training, phishing, and risk dashboard data; highlight trends and recommend improvements.
Monitor customer health, prepare Executive Summaries, and lead Quarterly Business Reviews.
Work with Security Analysts, Penetration Testing, Engineering, and Sales to address risks and opportunities.
Keep records and interactions up to date in Salesforce and follow internal processes.

Requirements

Experience in Customer Success, hospitality operations, or a client-facing SaaS role.
Excellent communication skills, both written and verbal.
Confidence leading customer calls, product and platform demos, and client-facing meetings.
Strong organisational skills with the ability to manage multiple clients and priorities.
Competent with SaaS tools, CRM systems (Salesforce preferred), and Microsoft Office.
Ability to analyse data and translate insights into practical recommendations.
Preferred Experience in hospitality, cybersecurity awareness, or compliance programmes.
Multilingual abilities.
Familiarity with training programmes or eLearning environments.

Benefits

Competitive Salary: $40,000 / $45,000 with annual performance goals.
Career Growth and Professional Development: Tailored training programs, opportunities for certifications, and cross-departmental learning to enhance your career trajectory.
Flexible Paid Time Off: A generous trust-based vacation policy, ensuring a flexible balance of work and personal life.
Comprehensive Insurance Plans: Venza offers extensive health and pension insurance coverage for employees worldwide, ensuring that your well-being is prioritized.
Global Impact: Join a fully-remote, international team dedicated to setting the standard in cybersecurity education for the hospitality industry.
Engaging Team Culture: Online and in-person events, including company retreats and strategy sessions, to build strong personal and professional relationships.
Supportive Work Environment: A structured onboarding process, regular team check-ins, and a collaborative atmosphere that fosters initiative and growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer successSaaStrainingrisk assessmentproduct demosclient managementcybersecurity awarenesscompliance

Soft Skills

communicationorganizationalleadershipmultilingualproblem-solving