Customer Service Coordinator
Ventura Foods
full-time
Posted on:
Location Type: Hybrid
Location: Fort Worth • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
JuniorMid-Level
Tech Stack
RPA
About the role
- Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence.
- Promptly resolve customer questions/inquiries by thoroughly researching issues, identifying root causes and offering solutions.
- Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
- Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
- Impact and drive key departmental metrics that reflect defined Customer Service Operational KPI's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
- Process and resolve all customer complaints in a timely fashion within area of responsibility.
- Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.
Requirements
- Experience delivering customer focused solutions.
- Preferred knowledge of AS400/JDE software/MS Office.
- Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload.
- Undergraduate degree preferred; 2+ years experience in Logistics/Customer Service.
Benefits
- Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
- Profit Sharing and 401(k) matching (after eligible criteria is met)
- Paid Vacation, Sick Time, and Holidays
- Employee Appreciation Events and Employee Assistance Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer solutionsproblem resolutionKPI metricslogisticscustomer service
Soft skills
collaborationcommunicationplanningprioritizationcustomer focus