Technical Support Specialist, B2B, English, ES/PT

Ventrata

B2B Technical Support Specialist addressing client issues while working with a global SaaS platform. Joining a fast-paced team aiming to enhance customer experiences in travel and tourism.

Posted 5/25/2026contractRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Actively improve the customer experience;
Work with clients and their employees to identify problems and advise on the solution;
Recreate, troubleshoot and independently investigate reported issues;
Collaborate with development teams, identify errors and report bugs via internal helpdesk;
Master the support channels: Ventrata Chat, Slack and Helpdesk;
Help with client onboarding and uploading data to our systems;
Supporting internal teams with tasks beyond the job description.

Requirements

What you’ll need

You are looking for a huge challenge;
You are interested in technology, curious about systems, software, and hardware, and you are a fast learner;
You are an open-minded person always looking for feedback and ways to improve;
You take pleasure and pride in your work;
You do wanna grow with the company;
You have excellent communication and interpersonal skills;
B2 English mandatory;
C1 Portuguese or Spanish mandatory;
Italian is a huge plus;
Analytical mind and problem-solving attitude;
Ability to effectively describe and document issues;
Attention to detail;
Ability to work independently and as a part of a team;
Based in Europe.

Benefits

Comp & perks

You can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, or Asia? We do not really mind if the shift time zone is covered…
Higher compensation rates for collaboration during national holidays;
Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
24 days of paid vacation;
Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
We’re a group of motivated, curious, and international collaborators who enjoy what we do.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillsinterpersonal skillsanalytical mindproblem-solving attitudeattention to detailability to work independentlyability to work as part of a teamopen-mindednesscuriosity about systemswillingness to receive feedback