Technical Support Specialist, B2B, English

Ventrata

B2B Technical Support Specialist providing issue resolution and customer support for Ventrata's SaaS platform. Collaborating with clients and teams to enhance the customer experience.

Posted 5/13/2026contractRemote • 🇳🇬 NigeriaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Actively improve the customer experience;
- Work with clients and their employees to identify problems and advise on the solution;
- Recreate, troubleshoot and independently investigate reported issues;
- Collaborate with development teams, identify errors and report bugs via internal helpdesk;
- Master the support channels: Ventrata Chat, Slack and Helpdesk;
- Help with client onboarding and uploading data to our systems;
- Supporting internal teams with tasks beyond the job description.

Requirements

What you’ll need

- You are looking for a huge challenge;
- You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner;
- You are an open-minded person always looking for feedback and ways to improve;
- You take pleasure and pride in your work;
- You do wanna grow with the company;
- You have excellent communication and interpersonal skills;
- B2 English mandatory;
- German / Spanish / Italian is a huge plus;
- Analytical mind and problem-solving attitude;
- Ability to effectively describe and document issues;
- Attention to detail;
- Ability to work independently and as a part of a team 24/7 shifts;
- Based in Nigeria or Morocco.

Benefits

Comp & perks

- You can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, Asia? We do not really mind if the shift time zone is covered…
- Higher compensation rates for collaboration during national holidays;
- Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
- 24 days of paid vacation;
- Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
- Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
- Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
- We’re a group of motivated, curious, and international collaborators who enjoy what we do.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingproblem-solvingdata uploadingclient onboardingbug reporting

Soft Skills

communicationinterpersonal skillsanalytical mindattention to detailindependenceteamworkopen-mindednesscuriosityfeedback receptivenesspride in work