VendTech

Bi-Lingual – Tech Support Specialist

VendTech

full-time

Posted on:

Location Type: Hybrid

Location: Savannah • 🇺🇸 United States

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Salary

💰 $47,500 per year

Job Level

Mid-LevelSenior

About the role

  • Deliver exceptional support via phone, chat, and email—you're often the person our customers trust most.
  • Walk customers through hardware troubleshooting and part replacements with clarity and confidence.
  • Handle challenges with grace—de-escalate, problem-solve, and follow through.
  • Use multiple systems and screens to keep pace in a fast-moving environment.
  • Keep detailed records and document resolutions accurately.
  • Bring your voice to the table—collaborate with a close-knit team to continuously improve.
  • Stay engaged and accountable—you meet deadlines and exceed expectations.

Requirements

  • 5+ years of experience in customer service, tech support, or a call center environment.
  • A quiet, distraction-free home office (you take your work seriously).
  • Exceptional written and verbal communication—you know how to guide and reassure.
  • A reputation for reliability and professionalism—you show up, follow through, and lead by example.
  • Confidence in multitasking and using multiple monitors.
  • The ability to explain mechanical processes in a way anyone can understand.
  • Bonus: Basic knowledge of electrical systems and wiring.
  • A team-first mindset and a hunger to grow personally and professionally.
  • Willingness to travel for training and team-building when needed.
Benefits
  • Competitive compensation and long-term career stability.
  • A chance to work from home for now—then help shape our new Savannah-based HQ.
  • A tight-knit, supportive culture where your work ethic is recognized and rewarded.
  • Ongoing training, coaching, and development—we’re invested in your success.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
hardware troubleshootingpart replacementsmechanical processesbasic knowledge of electrical systemswiring
Soft skills
customer supportproblem-solvingde-escalationcommunicationreliabilityprofessionalismmultitaskingcollaborationaccountabilityteam-first mindset