Velvet CARE sp. z o.o.

IT Support

Velvet CARE sp. z o.o.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $28 per hour

Job Level

Junior

About the role

  • Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
  • Monitor and respond to technical questions from multiple stakeholders in parallel, while maintaining professionalism and urgency
  • Partner closely with Silna’s CTO on system improvements, tooling changes, and security best practices
  • Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning
  • Troubleshoot issues related to user accounts and access, password resets and authentication, SaaS tools and internal systems, etc.
  • Coordinate with vendors and service providers as needed
  • Help ensure broad reliability, access control, and basic security hygiene across the business

Requirements

  • Minimum of 1 year of relevant experience in IT support, technical operations, or helpdesk roles
  • Strong familiarity with user account management, SaaS tools, security tools (e.g., Google Workspace, Slack, Okta, Yubikey, password managers) & troubleshooting expertise across hardware and software
  • Clear and professional written and verbal communication skills
  • Ability to work independently while also escalating and collaborating with team as appropriate
  • Strong work ethic with a sense of urgency; able to multitask and manage competing priorities
Benefits
  • Competitive hourly rate
  • Fully remote role
  • Best of all, a chance to support a team making a meaningful difference in patients’ ability to access care
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttechnical operationshelpdesk rolesuser account managementtroubleshootingsecurity toolsSaaS tools
Soft Skills
written communicationverbal communicationindependencecollaborationwork ethicsense of urgencymultitaskingpriority management